Career Opportunity at LightHouse Healthcare

Posted on: February 24th, 2014 by lighthouseadmin

   

Community Liaison
&
Service Excellence Specialist

Trust

 

At LightHouse, our story is about TRUST.  Trust is about having confidence in our reliability and our integrity.
Respect-we treat others with empathy and compassion, and we put patients’ needs first.  We appreciate our differences. We speak honestly. We listen carefully. We respond thoughtfully and promptly.
Courtesy-we are friendly, professional, helpful, and kind.
Enthusiasm-we are upbeat and positive, and we share our energy and enthusiasm with others. We go the extra mile.
Teamwork-we work together. We develop high performing teams that rely on one another’s support and trust.
We believe that expectations are meant to be exceeded.

If our values speak to you, then we’d like you to speak with us. We have a career opportunity for a Community Liaison in the Northern Virginia service area:

Location:  Offices in Reston and Springfield, VA .  Sales territory will primarily be Northern VA.
Job Type: Permanent
Hours / Schedule:  Up to FT, but flexible.  Must have availability to respond and meet with clients when requested.
Principal Duties and Responsibilities include:
Responsible for all sales and customer service activities from lead generation through close in an assigned territory. Becomes the leading home care expert and transitional care specialist in our community.  Develops and implements the Sales and Business Plan which will meet both the personal and business goals of expanding market share. Works with the sales and administrative staff to achieve service excellence and create world class experiences for our patients, families, and physicians.
  • Responsible for the sales and marketing of home health services in the territory.
  • Educates our community on how home care can improve  patients’ lives and educates clients about managing their illness at home.
  • Demonstrates technical selling skills and service knowledge that allows for effective formal presentation.
  • Sells consultatively and makes recommendations to referral sources for various solutions to their everyday issues.
  • Uses the CRM/database to organize and manage relationships, referrals sources and marketing activity.
  • Invests in networking and communicates regularly with caregivers and care team members that care for patients in the assigned territory.
  • Participates and contributes to the development of educational programs offered to the community, referral sources, and LHI employees.
  • Listens
  • Builds trust, values others, communicates effectively, focuses on the customer, solves problems creatively and demonstrates high integrity.

Qualifications:

  • 2-5 years in the home health industry or other related sales position.
  • Positive Attitude
  • Strong understanding of customer and market dynamics and requirements.
  • Willing to travel and work in an assigned territory working with a wide array of health care professionals.

Apply

 


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